The hotel industry still has a labor problem

Three years since COVID and the nation’s hotels still can’t find enough people to operate its hotels. It’s been a recurring theme and one that has yet to abate despite hotel owners, operators and brands best efforts.

Some hotel companies turned to things like spot/daily pay, flexible scheduling, and allowing employees to set their schedule and swap their schedule with others.

STR: U.S. hotel results for week ending 23 September

U.S. hotel performance increased from the previous week, according to CoStar’s latest data through 23 September.

• Occupancy remained down year over year due to the Rosh Hashanah calendar shift.
• Among the Top 25 Markets, Minneapolis saw the largest year-over-year occupancy increase (+7.4% to 71.3%).
• Helped by the United Nations General Assembly, New York City posted the highest jumps in ADR (+16.5% to US$488.89) and RevPAR (+17.6% to US$444.47).
• San Francisco saw the steepest RevPAR decline (-38.6% to US$175.81), due to the Dreamforce calendar shift.

17-23 September 2023 (percentage change from comparable weeks in 2022, 2019):

• Occupancy: 68.5% (-1.6%, -3.5%)
• Average daily rate (ADR): US$164.97 (+2.9%, +19.5%)
• Revenue per available room (RevPAR): US$112.96 (+1.2%, +15.4%)